All orders for in-stock items and non-personalized items are processed and shipped out within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Items that need to be embroidered with your name take between 7 -10 days for production. Personalized items with your logo need 3-4 weeks to process. The production times are subject to the number of orders.
What’s the cost of shipping and how long does it take to receive my items?
Free shipping on all US & UK orders over $49 and most orders over $69.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
US warehouse ——2-3 days. Most items are in US warehouse
Vendor warehouse ——5-8 days
We will choose the shipping warehouse according to the stock situation. Shipping Charges apply. Shipping services and rates are subject to change without prior notice.
What’s your return policy?
Our ultimate goal is your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, please let us know right away. We accept returns up to 60 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Items must accompany a proof of purchase and be in new, re-sellable condition. Custom items are not eligible for return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@craftsmangolf.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@craftsmangolf.com.
Customer Reviews
Overall rating: 5.0 / 5 from 8 reviews.
Look these people are amazing to work with I ordered mine during there holiday so when they got back they made mine and my daughters and got it to us just in time for our golf trip !! Everyone loved them if you get a chance have them make your next custom covers . I just want to thank them again for making it happen !!!
I love this alignment stick cover. The quality of the material and the embroidery is very good. Especially the customer service is extremely friendly and helpful. I somehow got the alignment stick with a too big font size on the personalized embroidery and I received a fast response. They produced and sent me a corrected alignment stick cover immediately and without hesitation. Very thankful and so happy with my beautiful alignment stick cover I can now proudly show off the course.
Great customer service. When a color i wanted was discontinued, i was directly contacted by an employee to find a solution. My standards were raised after that!